Welcome to the new Cube CRM Support Portal!
After 3 years of improving our custom made support portal the time has come to make a change in order to make life easier for our CRM users in the office but most of all for those in the field. It was said that the old support portal was too hard to use in the field as the system required reasonably fast internet to create a case.
We have looked for and found a system that willallow users to create cases simply by sending us an email while at the same time keeping tickets organized in a web portal. The system we selected is Zendesk, used by thousands of companies including our e-mail marketing partner ClickDimenions.
To create a case or a ticket as it is called in Zendesk, simply send an e-mail to support@cubeconsulting.zendesk.com. Zendesk creates a ticket from the email you sent us and notifies us that a new ticket has been created.
You don't need to decide anymore what kind of ticket you want to create, we can organize the tickets by type and urgency based on the content of your email.
You can attach images or other documents up to 7MB per ticket. Replies to our questions and comments can be sent by email as well so you really don't need to be near fast internet anymore to be able to use the support system.
You can, if you like, also create tickets using the Zendesk web portal. To log in use your email address and the standard CRM password. There is no need anymore to remember a separate password for the support portal! Click 'Submit a Request' at the top right of the screen to create a new ticket. If you are not logged in you will be prompted to do so before you can continue!
The old support portal will be available for another month or so, so you can check your open cases. New cases, however, must be created in the new Zendesk system! As soon as we have resolved the remaining open cases the old support portal will go offline and the switch over to Zendesk will be complete!
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